Terms of service
Terms of Service
Last updated: 10/10/2025
OVERVIEW
Welcome to Gagat Glass!
The terms “we”, “us” and “our” refer to Gagat UG (haftungsbeschränkt), trading as Gagat Glass.
We operate this website and store, including all related content, features, and services (collectively, the “Services”), to provide you with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your use of our Services and describe your rights and obligations.
By visiting, using, or purchasing through our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
You represent that you are at least the age of majority in your country or state of residence.
You agree to provide accurate, current, and complete information when creating an account or making a purchase and to maintain the confidentiality of your credentials.
You are responsible for all activity under your account.
SECTION 2 – OUR PRODUCTS
We aim to present our products accurately, but slight variations in color or appearance may occur due to lighting or screen settings.
We reserve the right to modify, limit, or discontinue products or pricing without notice.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Orders are subject to acceptance and availability. We may decline or cancel any order at our discretion.
If your order is changed or cancelled, we will attempt to contact you using the email or phone number provided at checkout.
All purchases are subject to our Return & Refund Policy.
You confirm that your purchases are for personal use and not for resale.
SECTION 4 – PRICES AND BILLING
Prices are shown in the applicable currency and may change without notice.
Prices exclude shipping, handling, customs, or import taxes unless otherwise stated.
You agree to provide valid payment information and authorize us to charge all amounts due for your order.
SECTION 5 – SHIPPING AND DELIVERY
All delivery details are outlined in our Shipping Policy.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by carriers, customs, or factors beyond our control.
Risk of loss passes to you once the order is handed to the carrier.
SECTION 6 – DIGITAL PRODUCTS & GIFT CARDS
We may offer digital products or gift cards from time to time.
Digital items are delivered electronically to the email address provided at checkout.
Once delivered, digital products and gift cards are non-refundable unless required by law.
Gift cards are not reloadable, cannot be redeemed for cash, and do not expire unless otherwise stated.
Keep your digital codes secure; lost or stolen cards cannot be replaced.
SECTION 7 – INTELLECTUAL PROPERTY
All designs, logos, product concepts, and content on our website are owned by Gagat UG (haftungsbeschränkt) or its licensors and are protected by copyright and trademark laws.
You may not reproduce, modify, or distribute any material without our prior written permission.
SECTION 8 – THIRD-PARTY TOOLS AND LINKS
We may provide links or access to third-party tools or sites. These are provided “as is” and “as available.”
We are not responsible for third-party content or services accessed through our site.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Gagat Glass is powered by Shopify, which provides the e-commerce platform.
All sales and transactions are made directly with Gagat UG (haftungsbeschränkt).
Shopify is not a party to any transactions and bears no responsibility for any disputes, damages, or losses arising from your purchases.
SECTION 10 – PRIVACY POLICY
Your personal data is processed according to our Privacy Policy and Shopify’s Privacy Policy.
By using the Services, you consent to such processing and cross-border data transfers as required to fulfill your order.
SECTION 11 – FEEDBACK
By submitting reviews or feedback, you grant Gagat Glass a perpetual, worldwide, royalty-free license to use, display, and reproduce that content for promotional or operational purposes.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, product or pricing information may contain errors.
We reserve the right to correct such errors and update information or cancel orders without prior notice.
SECTION 13 – PROHIBITED USES
You agree not to misuse our Services, including attempting to hack, spam, transmit malware, or violate any applicable laws.
We may suspend or terminate access at any time if these Terms are breached.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time.
Sections concerning intellectual property, limitation of liability, and indemnification shall survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available.”
We make no representations or warranties regarding uninterrupted or error-free operation, merchantability, or fitness for a particular purpose.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Gagat UG (haftungsbeschränkt), its affiliates, and service providers shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Gagat UG (haftungsbeschränkt), Shopify, and their affiliates, directors, and employees from any claims, damages, or expenses resulting from your breach of these Terms or misuse of the Services.
SECTION 18 – GOVERNING LAW
These Terms of Service and any related disputes are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict-of-law principles.
You agree to the exclusive jurisdiction of the courts of Braunschweig, Germany.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We may update or revise these Terms at any time.
Updates will be posted on this page with the revised date.
Your continued use of our Services constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Email: cheers@gagatglass.com
Phone: +374 98 173337
European Operator (Contracting Entity):
Gagat UG (haftungsbeschränkt)
Wehrdamm 1
38642 Goslar
Germany
VAT ID: DE456004345
Commercial Register: HRB 212381, Amtsgericht Braunschweig
Managing Director: Hajk Bagradjans
Global Presence:
Gagat Heritage LLC
21/1 Bagrevand Street
0062 Yerevan
Republic of Armenia