Shipping policy
Shipping Policy
We ship Gagat Glass worldwide from our warehouses in Yerevan, Goslar, and Burbank - so your piece finds its way to you, wherever home is.
🇦🇲 Armenia
Warehouse: Yerevan, Armenia Carrier: Local in-house delivery partner
Orders within Armenia are typically delivered within 1–2 business days after your order has been accepted. In rare cases, delivery may take up to 3 business days. If your order takes longer than expected, please contact us at cheers@gagatglass.com and we will make it right.
Please note: We currently do not offer delivery to any regions within Armenia.
| Order Value | Shipping Cost |
|---|---|
| Below 40,000 AMD | 1,500 AMD |
| 40,000 AMD and above | Free |
🇩🇪 Germany
Warehouse: Goslar, Germany Carrier: DHL
Orders within Germany are delivered within 2–3 business days.
| Order Value | Shipping Cost |
|---|---|
| Below €80 | €6.90 |
| €100 and above | Free |
🇪🇺 European Union
Warehouse: Goslar, Germany Carrier: DHL
Orders across the European Union are delivered within 5–7 business days.
| Order Value | Shipping Cost |
|---|---|
| Below €80 | €6.90 |
| €100 and above | Free |
🇬🇧 UK, Switzerland & Cyprus
Warehouse: Goslar, Germany Carrier: DHL
Orders to the United Kingdom, Switzerland, and Cyprus are delivered within 5–10 business days.
| Order Value | Shipping Cost |
|---|---|
| Below €100 | €9.90 |
| €100 and above | Free |
🇺🇸 United States
Warehouse: Burbank, California Carriers: USPS, UPS, FedEx
Orders within California are typically delivered within 1–2 business days. Orders across the United States arrive within 3–4 business days.
| Order Value | Shipping Cost |
|---|---|
| Below $100 | $6.00 |
| $100 and above | Free |
🌍 International
Destinations: UAE, Lebanon, Australia, New Zealand, Argentina, Brazil, Uruguay, and other selected countries Warehouse: Goslar, Germany Carrier: DHL International
International orders are delivered within 7–15 business days, depending on destination. Please note that customs clearance may occasionally extend delivery times beyond this window.
| Order Value | Shipping Cost |
|---|---|
| Below €150 | €24.90 |
| €150 and above | Free |
Shipping to destinations not listed above may still be possible — please contact us at cheers@gagatglass.com before placing your order and we will do our best to accommodate you.
📦 Order Tracking
Once your order has been dispatched, you will receive an automated tracking link by email so you can follow your shipment in real time. If you do not receive your tracking email, please contact us at cheers@gagatglass.com.
⚠️ Delays
While we do everything we can to ensure timely delivery, occasional delays due to customs processing, weather conditions, or carrier disruptions can occur. If your order has not arrived within the expected timeframe, please reach out to us at cheers@gagatglass.com and our team will investigate promptly.
Last updated: April 2026